Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Alana’s Executive Supports (“Alana’s Executive Supports,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with us, purchase our products, or use our virtual assistant and administrative support services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices you may have regarding your information.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Alana’s Executive Supports, we may collect the following types of information:

Information You Provide Directly

You may voluntarily provide information when you:

  • Submit a contact or inquiry form

  • Request a consultation

  • Schedule an appointment

  • Purchase a service or digital product

  • Subscribe to our email list

  • Communicate with us by email, phone, or other communication methods

  • Enter into a client agreement

  • Request customer support

  • Provide information necessary for us to perform administrative or virtual assistant services

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Business name

  • Job title or professional information

  • Mailing or billing address

  • Information about your business or requested services

  • Scheduling and appointment information

  • Communications you send to us

  • Information you voluntarily provide through forms or consultations

  • Transaction and purchase information

Please do not provide sensitive personal information through our website or standard communication channels unless it is specifically necessary for the service being provided.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through Squarespace and other website technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website

  • General website activity

  • Website interactions and navigation information

This information may be used to understand how visitors use our website, improve website performance, maintain website security, and improve our services.

Squarespace states that its platform may collect visitor activity for analytics and may use cookies and similar technologies.

3. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and messages

  • Provide virtual assistant and administrative services

  • Manage client relationships

  • Schedule consultations and appointments

  • Communicate with clients

  • Process purchases and payments

  • Deliver digital products

  • Provide customer service

  • Send requested information

  • Send business-related communications

  • Send marketing communications when permitted

  • Improve our website, products, and services

  • Analyze website traffic and usage

  • Maintain website security

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal obligations

  • Enforce our agreements and policies

We will use personal information only for legitimate business purposes and in accordance with applicable law.

4. Virtual Assistant and Client Services

As part of our virtual assistant and administrative support services, clients may voluntarily provide information that is necessary for us to perform contracted work.

Depending on the scope of services, this may include business contact information, calendars, schedules, emails, customer information, administrative documents, or other business-related information.

We use this information only as reasonably necessary to provide the services agreed upon with the client.

Clients are responsible for ensuring that they have the appropriate authority to provide us with information belonging to their customers, employees, contractors, or other individuals.

We will take reasonable steps to maintain the confidentiality and security of client information.

5. Email Communications

If you contact us by email or submit information through our website, we may retain your communication and contact information so that we can respond to you and maintain appropriate business records.

If you voluntarily subscribe to our marketing communications, we may send you emails regarding:

  • Services

  • Promotions

  • New products

  • Digital products

  • Business updates

  • Educational or informational content

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us directly.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, understand website traffic, remember preferences, and improve the user experience.

Squarespace uses necessary cookies to operate website features and may also use analytics and performance cookies depending on the website's configuration.

Cookies may be used for purposes such as:

  • Website functionality

  • Security

  • Website analytics

  • Performance monitoring

  • Remembering visitor preferences

  • Understanding website traffic

You may be able to control or disable certain cookies through your browser settings or available cookie-consent tools.

If we use third-party analytics, advertising, scheduling, email marketing, payment, or other services, those providers may also use cookies or similar technologies according to their own privacy policies.

7. Third-Party Services

We may use third-party service providers to operate and support our business.

Depending on the services currently used by Alana’s Executive Supports, these may include providers for:

  • Website hosting

  • Website analytics

  • Appointment scheduling

  • Email communication

  • Payment processing

  • Customer relationship management

  • Cloud storage

  • Business administration

  • Marketing and email distribution

  • Digital product delivery

These third parties may receive personal information only when reasonably necessary to provide their services, process transactions, maintain our website, or support our business operations.

Third-party providers are responsible for their own privacy practices and policies.

You should review the privacy policies of any third-party services you use through our website.

8. Payment Information

If you purchase a service or product from us, your payment may be processed through a third-party payment processor.

We do not intentionally collect or store complete credit card numbers through our website unless specifically required and lawfully permitted.

Payment information is generally processed by the applicable payment provider according to its own privacy and security practices.

9. Digital Products

If you purchase a digital product from Alana’s Executive Supports, we may collect information necessary to process your purchase and provide access to the product.

This may include:

  • Name

  • Email address

  • Billing information

  • Purchase information

  • Product information

  • Transaction details

We may use your email address to provide your purchase, order-related communications, customer support, and other communications permitted by law.

10. How We Share Information

We do not sell your personal information for monetary consideration.

We may share information with trusted service providers when necessary to operate our business and provide services to you.

Information may be shared with:

  • Website hosting providers

  • Payment processors

  • Scheduling platforms

  • Email service providers

  • Cloud storage providers

  • Analytics providers

  • Customer relationship management platforms

  • Professional advisors

  • Technology providers

  • Service providers assisting us with business operations

We may also disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to legal requests

  • Protect our rights or property

  • Prevent fraud or unauthorized activity

  • Protect the safety of individuals

  • Enforce our contracts, policies, or agreements

  • Respond to government or law-enforcement requests where legally required

11. Client Confidentiality

We understand that clients may provide confidential business information while receiving virtual assistant or administrative services.

We will make reasonable efforts to keep client information confidential and use it only for legitimate business purposes related to the services being provided.

Client confidentiality obligations may also be addressed in a separate client agreement, confidentiality agreement, or non-disclosure agreement when applicable.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

The Federal Trade Commission recommends that businesses limit the personal information they collect, protect the information they retain, and dispose of information when it is no longer needed.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services

  • Complete transactions

  • Maintain business and financial records

  • Respond to inquiries

  • Resolve disputes

  • Enforce agreements

  • Comply with legal, tax, accounting, or regulatory obligations

  • Maintain appropriate business records

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may securely delete or dispose of it, subject to applicable legal and business recordkeeping requirements.

14. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your information is used

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

  • Request information about certain disclosures of personal information

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Your rights may vary depending on your state or jurisdiction.

15. Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link contained in the email.

Please note that even if you opt out of marketing communications, we may still send you necessary transactional or service-related communications, such as appointment confirmations, purchase receipts, service updates, or other communications necessary to fulfill our obligations to you.

16. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

17. External Websites and Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

18. Social Media

We may maintain social media accounts or include links to social media platforms on our website.

If you interact with us through social media, the applicable social media platform may collect and process information according to its own privacy policy.

We encourage you to review the privacy practices of the social media platforms you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current information.

20. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us:

Alana’s Executive Supports
Owner: Abbey-Gail Johnson
Email: Admin@alanasexecutivesupports.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

21. Acknowledgment

By using our website, submitting information through our forms, communicating with us, purchasing our products, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: August 17, 2026