Refund & Cancellation Policy
Effective Date: August 17, 2026
Last Updated: August 17, 2026
Alana’s Executive Supports (“Alana’s Executive Supports,” “we,” “us,” or “our”) is committed to providing quality virtual assistant, administrative support, and digital products.
This Refund & Cancellation Policy explains our policies regarding service cancellations, prepaid services, digital products, and refunds.
1. Virtual Assistant Services
Because virtual assistant services involve reserving time, resources, and availability specifically for a client, payments for services that have already been performed are generally non-refundable.
Once work has been completed, the corresponding service fees are considered earned.
2. Monthly Retainer Services
Monthly retainer payments reserve a specific amount of service capacity for the client.
Once a monthly retainer period begins, payments are generally non-refundable.
If you wish to cancel or discontinue a monthly retainer, written notice may be required according to the terms of your Client Service Agreement.
Unused hours do not automatically qualify for a refund or credit unless otherwise agreed upon in writing.
3. Project-Based Services
For project-based services, refunds will be determined according to the applicable proposal, invoice, or Client Service Agreement.
If work has already begun, the client may be responsible for payment for the portion of work completed before cancellation.
Any remaining refundable balance, if applicable, will be determined based on the amount of work completed and expenses incurred.
4. Consultation Fees
If a consultation or strategy session requires payment, cancellations made with reasonable advance notice may be eligible for rescheduling or a refund at our discretion.
Missed appointments or cancellations made without reasonable notice may not be eligible for a refund.
5. Digital Products
Due to the nature of digital products, including downloadable journals, workbooks, templates, PDFs, and other electronic materials, all digital product sales are generally final and non-refundable once the product has been accessed or downloaded, except where required by applicable law.
Before purchasing a digital product, please carefully review the product description, format, contents, and compatibility information.
6. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
We may, at our discretion, provide a refund or other appropriate resolution for verified duplicate purchases.
7. Technical Issues
If you experience a technical problem accessing a digital product you purchased, please contact us.
We will make reasonable efforts to help you access your purchase or provide another appropriate solution.
Technical assistance does not automatically qualify for a monetary refund.
8. Unauthorized Purchases
If you believe a purchase was made without your authorization, please contact us promptly.
We may request information necessary to investigate the transaction.
9. Refund Requests
To request a refund or discuss a cancellation, contact:
Alana’s Executive Supports
Email: Admin@alanasexecutivesupports.com
Please include:
Your full name
Order or invoice number, if applicable
Date of purchase
Product or service purchased
Reason for your request
Refund requests will be reviewed according to the applicable policy and service agreement.
10. Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Alana’s Executive Supports is not responsible for delays caused by a third-party payment processor or financial institution.
11. Exceptions
Nothing in this policy is intended to limit any consumer rights or refunds that cannot legally be excluded under applicable law.
We reserve the right to review individual circumstances and provide a refund, credit, rescheduling, or other resolution when appropriate.
12. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
13. Contact
For questions regarding refunds, cancellations, or purchases, please contact:
Alana’s Executive Supports
Owner: Abbey-Gail Johnson
Email: Admin@alansexecutivesupport.com
Last Updated: August 17, 2026